By Ayomide Otitoju
Access Bank has announced a temporary service shutdown for a system upgrade aimed at enhancing customer experience. In an email sent to customers on Tuesday, the bank stated that the upgrade would be conducted in phases, starting on Saturday, October 12, at 10:00 p.m., and concluding on Sunday, October 13, at 6:30 a.m.
During this period, customers may experience brief disruptions in accessing the Access More app, Internet Banking platform, and ATMs. However, the bank assured customers that card services would remain functional, and its *901# service would be available for fund transfers, airtime and data purchases, as well as bill payments.
The bank’s message read: “Dear Valued Customer, in line with our continuous drive to better serve you, we embarked on a comprehensive system upgrade to optimise the functionality of our systems. The upgrade exercise, which will take place in phases, starts on Saturday, October 12, at 10:00 p.m. to Sunday, October 13, 2024, at 6:30 a.m. (West African Time).”
Despite the temporary disruptions, Access Bank assured that services across all channels would be fully restored once the upgrade is complete. The bank also emphasized its commitment to keeping customers informed about upcoming phases of the upgrade process.
In related industry news, the Chartered Institute of Bankers of Nigeria (CIBN) and the Body of Banks’ Chief Executive Officers have expressed concerns over the growing wave of criticism directed at Nigerian banks on social media. Additionally, the Central Bank of Nigeria (CBN) reiterated its commitment to maintaining the stability of the country’s financial system, noting that regular stress tests are conducted to identify potential vulnerabilities within banks.
