By Ayomide Otitoju
Airtel Nigeria has unveiled its new Company-Owned-Company-Operated (COCO) retail store in Sangotedo, Lagos, as part of its commitment to delivering exceptional customer service and seamless retail experiences. The store was officially launched on Friday, January 24, 2025.
The facility is designed to provide end-to-end support for customers, including instant SIM activation, bill payments, data plan subscriptions, device purchases, and troubleshooting services. The initiative aligns with Airtel’s mission to offer top-notch telecommunications services across Nigeria.
Speaking at the launch, Femi Oshinlaja, Chief Commercial Officer of Airtel Nigeria, highlighted the company’s dedication to customer satisfaction.
“At Airtel, our mission has always been to delight our customers by delivering unmatched satisfaction. Connectivity is the lifeblood of modern life, and we are committed to ensuring every customer’s journey with us is seamless, convenient, and rewarding,” he said.
He also emphasized Airtel’s enthusiasm to strengthen its relationship with the Sangotedo community. “This shop reflects our belief that excellent telecommunications services should be accessible to all. We are proud to deepen our partnership with the vibrant people and businesses here in Sangotedo.”
The launch event featured senior Airtel executives and a guided tour of the modern facility, showcasing its innovative features and personalized services. Leveraging advanced retail technologies, the store sets a new benchmark for customer service excellence in the telecom industry.
In her closing remarks, Adebimpe Ayo-Elias, Airtel Nigeria’s Human Resources Director, underscored the company’s focus on quality customer care.
“We have designed this store to ensure every customer who walks in receives outstanding service. With seating for 24, we aim to make every visit comfortable and efficient. Airtel remains committed to being a driver of innovation and excellence,” she said.
The launch in Sangotedo is part of Airtel Nigeria’s broader strategy to expand its retail footprint and ensure convenient access to premium telecommunications services nationwide.
