By Ayomide Otitoju
In a major leap toward enhancing customer service, MTN Nigeria has unveiled its first fully digitized experience centre in Abuja, driven by advanced 5G technology. The new facility, located at the company’s regional office in Maitama, was launched on Wednesday, showcasing MTN’s commitment to leveraging cutting-edge technology to meet the evolving needs of its users.
Speaking at the unveiling, Ogunwa Nwoye, MTN Nigeria’s Chief Customer and Experience Officer, highlighted the significance of the centre as the company’s first digital service hub. “Today, we launched the first digital experience centre in Nigeria by any telecom firm. Our goal is to bring a digital immersive experience closer to our customers and businesses,” Nwoye stated.
She emphasized the role of technology in unlocking Nigeria’s full economic potential. “We believe Nigeria’s full potential can be reached through technology. That’s why we were the first to launch 3G, then 4G, and now 5G,” she said.
The 5G-powered centre is designed to cater to a range of digital needs, allowing customers to independently access services through a digital kiosk. These services include SIM card purchases, airtime and data plan subscriptions, and device sales, such as 5G routers. Nwoye added that smart home solutions would also be available, enabling customers to remotely control their homes via a data connection.
“This centre is not just about data and devices; it’s about empowering people to live extraordinary lives. We want Nigerians to unlock their creativity and potential through the power of technology,” Nwoye explained.
Regional General Manager North, MTN Nigeria, ThankGod Otorkpa, also underscored the importance of the centre in promoting digital transformation. “As we embrace digital innovation, we must remember the importance of human connection. This centre is a glimpse into the future, and we’re excited to have you join us on this journey.”
The event was attended by select customers, industry experts, and brand influencers, all eager to explore the potential of 5G technology and its impact on various sectors of the Nigerian economy.
