By Ayomide Otitoju
Stanbic IBTC Pension Managers, a subsidiary of Stanbic IBTC Holdings PLC and a leading pension fund administrator in Nigeria, has reinforced its commitment to improving customer experience through innovative self-service solutions. These channels are designed to ensure quick and convenient access to pension management services, empowering customers to take control of their financial future.
One of the flagship platforms, MyPension Portal, accessible via www.stanbicibtcpension.com, offers a user-friendly interface for managing pension details effortlessly. Customers can update personal information, request reference letters for schools and embassies, switch investment funds, and access account statements on-demand, reducing paperwork and streamlining processes.
The Stanbic IBTC Pension Managers module on the mobile app, available on both Google Play Store and Apple App Store, provides features such as viewing account balances, tracking contributions and investment performance, monitoring transactions, and receiving alerts on account updates.
For SMS-based services, customers can text “Help” to 30388 from their registered mobile number to receive instructions for various tasks. Additionally, the firm’s Interactive Voice Response (IVR) system offers comprehensive guidance on inquiries and transactions, further simplifying the customer experience.
Chief Executive Officer of Stanbic IBTC Pension Managers, Olumide Oyetan, emphasized the company’s dedication to leveraging technology for better pension management. “By utilizing these self-service options, customers can enjoy flexibility and independence, accessing their pension information anytime, anywhere,” Oyetan said.
He highlighted the 24/7 availability of these platforms, enabling customers to check balances, update details, and make inquiries seamlessly. “Our goal is to empower customers with user-friendly solutions that exceed their expectations and enhance their experience,” he added.
The company’s efforts underscore its commitment to customer satisfaction and its role as a trailblazer in Nigeria’s pension management sector.
