By Ayomide Otitoju
MTN Nigeria has confirmed compliance with a directive issued by the Nigerian Communications Commission (NCC), reaffirming its commitment to delivering improved customer experience across its network.
The telecom operator stated that subscribers affected by service disruptions in certain areas will receive compensation for the months of November, December, and January, in line with the NCC’s regulatory framework.
MTN Nigeria noted that the directive underscores the regulator’s focus on protecting consumer interests, adding that customer satisfaction remains central to its operations.
Despite the compensation initiative, the company emphasized that its primary goal is to ensure consistent, high-quality service delivery. It disclosed plans to intensify capital expenditure through infrastructure upgrades and network expansion.
According to the company, efforts are underway to deploy next-generation equipment to boost network capacity and meet rising demand for voice and data services. It also highlighted measures to strengthen network resilience against environmental and third-party disruptions.
MTN Nigeria further stated that it is collaborating with tower infrastructure partners to improve service reliability and ensure that critical facilities meet global performance standards.
The company, however, acknowledged that some operational challenges stem from factors beyond its direct control within the broader telecommunications ecosystem. It reiterated its commitment to working with the NCC, infrastructure providers, and law enforcement agencies to address these issues.
MTN Nigeria added that it will sustain long-term investments aimed at supporting the growth of Nigeria’s digital economy.
