By Ayomide Otitoju
Ecobank Nigeria, a subsidiary of Africa’s leading pan-African banking group, has assured customers of seamless access to its banking services throughout the Christmas and year-end holiday period, while urging heightened vigilance against fraud and scams.
The bank said its digital banking channels will remain fully operational to support customers during the festive season. These include Ecobank Cards, the Ecobank Mobile App, USSD *326#, Ecobank Online, OmniPlus, Omnilite, EcobankPay, RapidTransfer, automated teller machines (ATMs), point-of-sale (PoS) terminals, and more than 35,000 Ecobank Xpress Point agency banking locations nationwide.
Speaking on the development, Victor Yalokwu, Head, Products & Analytics, Consumer & Commercial Banking at Ecobank Nigeria, said customers would continue to enjoy a broad range of services, including local and international funds transfers, bill payments, airtime top-ups, merchant and QR payments, balance enquiries, account statements, and cardless cash withdrawals via ATMs.
Yalokwu noted that while physical branch operations may be subject to adjusted working hours in line with public holidays, the bank’s digital platforms are designed to deliver uninterrupted service and enhanced security at all times.
“Ecobank encourages customers to leverage these digital solutions for safe, fast and efficient banking, especially during the festive season when convenience and reliability are essential. We remain committed to providing innovative financial solutions and exceptional customer service, and we wish all our customers a joyful festive season and a prosperous New Year,” he said.
The bank also cautioned customers to be alert to the increased risk of fraud during the holiday period. Yalokwu warned that scammers often exploit festive activities such as online shopping, travel and year-end transactions through fake promotions, cloned merchant websites and suspicious messages.
He advised customers to transact only on trusted platforms, avoid sharing personal banking details such as PINs, passwords and one-time passwords (OTPs), refrain from banking on public Wi-Fi networks, remain cautious of urgent or emotionally charged messages, and regularly monitor their account activity to safeguard their funds.
