A Nigerian lawyer has threatened to take fintech company OPay to court over an alleged delay in providing his account statement despite repeated requests.
The lawyer raised the complaint on X, alleging that he had requested the financial document but had yet to receive a satisfactory response from the fintech company.
His complaint sparked reactions online, with several OPay users sharing their own experiences with the company’s customer service.
One user described OPay’s customer service as poor while praising the company’s network performance.
Another user supported the lawyer’s threat of legal action, claiming that their account had been restricted without a clear explanation and that they were asked to obtain a court order.
However, some users said they had received their ac
count statements without difficulty, while others criticised the company over delays in resolving complaints involving account restrictions and transaction disputes.
The latest controversy adds to previous customer complaints about failed transactions, unexplained debits and difficulties obtaining timely assistance from the fintech company.
In 2024, reports emerged that some OPay customers experienced failed transfers that allegedly resulted in account debits without immediate refunds or clear explanations. The affected customers were later refunded, but the incident triggered criticism of the company’s handling of complaints during technical disruptions.
The latest allegation has renewed questions about OPay’s customer-service standards and its handling of requests for account-related documents.
If the threatened legal action proceeds, the dispute could move beyond social media and become a formal court matter.
