By Ayomide Otitoju
Stanbic IBTC Pension Managers Limited has announced the early closure of select branches and a temporary disruption of digital services due to a planned system maintenance exercise.
In an email sent to customers on Wednesday, the company disclosed that the affected branches would close by noon on Friday, December 6, 2024, while its contact center would remain unavailable until 9:00 am on Saturday, December 7, 2024.
The branches affected include the Opebi branch at 47 Opebi Road, Ikeja; Yaba branch at 360 Herbert Macaulay Way, Yaba; Adetokunbo Ademola branch at 76 Adetokunbo Ademola Street, Victoria Island; and Walter Carrington Service Centre on Walter Carrington Crescent, Victoria Island. Other branches include the Lekki Free Trade Zone branch beside Dangote Refinery, Ibeju-Lekki, and the Alausa Service Centre at 3 Ashabi Cole Street, Agidingbi, Ikeja.
The system maintenance is scheduled to run from midnight to 8:00 am on Saturday, December 7, 2024, and will temporarily disrupt access to retirement savings accounts through digital channels. Customers have been advised to plan transactions accordingly to minimize inconvenience.
In a statement, the company reassured its customers: “We wish to inform you that the attached list of branches will be closed to customers by noon on Friday, 06 December 2024. Additionally, our Contact Center will be unavailable until 9:00 am on Saturday, 07 December 2024. Normal business activities across our branches will resume on Monday, 09 December 2024.”
Stanbic IBTC also expressed gratitude for customer understanding during the downtime, stating, “We sincerely appreciate your understanding and thank you for your continued patronage.”
